My experience over many years of needing to be accountable and achieve outcomes points to one key element that is central to every success factor – whether it be to meet financial outcomes, customer satisfaction targets, regulatory not negotiables – or other goals.

That is, the people.

Specifically, when your people know the overall strategy and the goals, and know that their contribution is purposeful, they will be more motivated to perform as you need them to.

This applies, whether we are talking about driving success for a whole workforce, a departmental group, a team, executive group or other configuration.

Put simply, when the people are on board, goals are much more likely to be achieved.